Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: January 15, 2024

Information We Collect

Personal Information

We collect information you provide directly to us, including:

Name, email address, phone number, and postal address
Property details (roof area, electricity consumption, location)
Payment information and billing details
Communication preferences and feedback

Automatically Collected Information

We automatically collect certain information when you use our services:

Device information (IP address, browser type, operating system)
Usage data (pages visited, time spent, click patterns)
Location data (with your permission)
Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

Provide and improve our solar marketplace services
Process your solar system quotes and installation requests
Connect you with verified solar installers and manufacturers
Send you important updates about your solar projects
Provide customer support and respond to your inquiries
Personalize your experience and show relevant content
Conduct research and analytics to improve our platform
Comply with legal obligations and protect our rights

Information Sharing and Disclosure

With Your Consent

We share your information with third parties when you give us explicit consent, such as connecting you with solar installers for quotes.

Service Providers

We work with trusted third-party service providers who help us operate our platform, including:

Payment processors and financial institutions
Cloud hosting and data storage providers
Email and communication service providers
Analytics and marketing platforms

Legal Requirements

We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, or safety of Chairbord Solar, our users, or others.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication measures
Employee training on data protection practices
Incident response and breach notification procedures

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal requirements)
Portability: Request transfer of your data to another service provider
Opt-out: Unsubscribe from marketing communications at any time
Restrict Processing: Request limitation of how we use your information

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and settings
Analyze website traffic and user behavior
Provide personalized content and advertisements
Improve our services and user experience

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

Data Retention

We retain your personal information for as long as necessary to:

Provide our services and support your solar projects
Comply with legal, regulatory, and tax requirements
Resolve disputes and enforce our agreements
Improve our services and conduct business analytics

When we no longer need your information, we will securely delete or anonymize it.

Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@solardeals.in

Phone: 1800-123-SOLAR

Address: Chairbord Solar Pvt. Ltd., Tower A, Cyber City, Gurugram, Haryana 122002

We will respond to your inquiry within 30 days.